Sharing insights on leadership, product management, customer success + strategy execution for start-ups and scaling teams
My Beginning
My passion for business has always been part of me. Other girls played schools growing up, I ran businesses. My grandmother worked during the war and post war and used one of the first calculators in Australia to tally stock for then Grace Bros business (an usual role of a women at the time). My father was a savvy business owner and deciding on a career in business was a natural choice for me. Business is my first love and technology is my second.
“We are more successful together when we share what we learn”
— SARAH DRYSDALE
PRODUCT MANAGEMENT
Product management is the business discipline that manages every step of a product's lifecycle: from ideation to development, to positioning and pricing. The customer is at the centre of modern project management. Explore insights on Product Management, how to be a Product Manager, Product Leadership and read about my journey as a new a Product Manager for a SaaS company.
CUSTOMER SUCCESS
Customer Success is the business discipline of helping customers to achieve their desired outcomes while using your product and service. Customer Success is more than traditional client management, it relies on relationships that align the goals of the business with the customer that see us reach outcomes together. Explore insights on Customer Success, Customer Service, Relationship building and read about how Customer Success and Product can work closely to ensure a customer achieves their outcomes.
23 years
of working with business + tech
4
successful businesses
200
clients
LEADERSHIP
Leaders help themselves and others to do the right things in order to achieve success. I share about my experience leading teams.
STRATEGY EXECUTION
Otherwise known at making the strategy happen. Strategy execution is about the process of co-ordinating and communicating the goals that enable the business to achieve its vision, through KPIS, projects and initiatives. As I learn more about strategy execution in my new role at Cascade, I will share my insights with you.
I love to connect with anyone in tech, start ups, scale ups - in any product, customer success, leadership or strategy role.